Answered By: Bonnie Brzozowski
Last Updated: Nov 16, 2016     Views: 1269

Hello,

I'm sorry you're having problems!  This issue first appeared when iTunes updated to iTunes 10.  Below are some tips for how to workaround it until future updates correct the problem.  Before you walk through these steps, make sure it is a WMA that can be played on iPod indicated in the Digital Rights Information at the bottom of each title's page on the Library2Go website:

If you're problems are due to the iTunes 10 updgrate, it is recommended that you only transfer a few parts of the audiobook at a time. If you're having trouble with the transfer process timing out, you may want to change your encoder settings with the steps below.

  1. From iTunes, go to Edit > Preferences.
  2. Under the General tab, click Import Settings.
  3. Under 'Setting', select Spoken Podcast.
  4. Click OK twice to save your setting.

Please note that WMA audiobooks will not be listed under "Audiobooks" on your Apple device. You may need to take the following steps to move parts of the audiobooks to your playlist:

  1. Connect your device to your computer.
  2. Open iTunes.
  3. Click Books located under your device name in the left column of iTunes. You may need to click the arrow to the left of your device to expand the menu.
  4. Drag the parts over to the playlist created for the audiobook, which is also located under your device name in iTunes.
  5. Verify that the parts are in the correct order.

Unfortunately, OverDrive is not able to fix this issue, as it occurred when Apple updated to iTunes 10. The transfer process, while initiated by the OverDrive Media Console, is handled by iTunes as far as the converting of the file, and the placement of the file in the device library. We are hopeful that future iTunes updates will resolve this issue.

Please let us know if you have further questions about this or need any assistance.  We're here to help!

Bonnie/Reference Librarian

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