Answered By: Lindy Brown
Last Updated: Nov 16, 2016     Views: 331

Hi,

Usually people receive that message when they're trying to download a book that is in an incompatible format for your device. What device are you trying to download the audiobook to (Kindle Fire, iPhone, etc)?

I notice that the downloadable audiobooks of Gilead are only in the Windows Media format (WMA). If you're trying to download them to an Apple device, it usually won't work because most* WMAs are incompatible with iPads/iPhones/iPods (Apple devices).

** I say "most" here, because there are a few instances where transferring a WMA file to an iPod/iPad might work. See the explanation here:

http://corvallis.libanswers.com/a.php?qid=220006

Let me know if you have more questions or if we can help further,

Lindy

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